AKRABAKRAB means Trust, Commitment, Rationale, Morality and Smart which are important characteristics that a mentor must have. Public Service Counselor Partner (AKRAB) is a specific name for an officer appointed as a Peer Counselor as required in PP 18/2005. The Mentoring Partner is the driving force to the implementation of a first -class work culture in the civil service. It was created with the objective of providing an intermediary to give officers the opportunity to function effectively in an effort to assist the Human Resource Manager in the organization. In addition, the Mentoring Partner also has a vision to be a contributor to human capital efforts in Human Resource Management.
VISION
To make AKRAB the mover of First Class Work Culture in the organization.
MISSION
• Implement mentoring service activities to the people of the organization;
• Assist officers who need assistance in dealing with problems in life;
• Act as an intermediary between the officer and the counselor in screening the suitability of the problem; and
• Establish a good relationship with the human resource management in the organization to facilitate the implementation of AKRAB activities.
OBJECTIVE
Provide coaching services to help colleagues increase their potential and excellence in their careers and lives.
MOTTO
“COACHING SERVICE”
PHILOSOPHY
As a member of AKRAB, you must always appreciate the philosophy of AKRAB which is: "Help Yourself To Help Other Friends". In order to help a friend, you gain knowledge, skills and experience to improve yourself in terms of knowledge, behavior, relationships, creativity and self -worth.
PRINCIPLE
Willing and willing to help a friend in need regardless of religion, race, position, behavior and physical.
ROLE
• Be a friend who is sensitive to the feelings of others and the surrounding situation;
• Provide support for better change;
• Resources for friends to share problems; and
• Strengthen the spirit of friends who want to change.
ETHICS
• Trust and keep secrets;
• Accepting and respecting others;
• Understand one's limitations and capabilities;
• Always strive to improve skills in various aspects;
• Reporting to the councilor on cases that could be damaging to self and others;
• Refer complex cases / problems to a psychological officer; and
• Understand public service rules and ethics.

| NAMA | JAWATAN (GRED) | EMAIL RASMI | JABATAN | Ext. Office | NO. KEAHLIAN | SIRI / TAHUN | No. AKRABCare |
| Ahmad Hazeeq Harun | Penolong Pegawai Tadbir N5 | hazeeq@um.edu.my | Fakulti Perubatan | A10092714 | 01/2014 | ||
| Aidahani Abdullah | Pegawai Sains C44 | aidahani@um.edu.my | Fakulti Sains | 79674147 | A16048422 | 03/2022 | AC220608 |
| Aishah Ahmad | Penolong Pegawai Sains C6 | shah@um.edu.my | Fakulti Sains | 79676730 | A12015421 | 02/2017 | AC170396 |
| Azira Idris | Penolong Pegawai Sains C6 | azira@um.edu.my | Fakulti Kejuruteraan | 79675286 | A12015423 | 02/2017 | AC170398 |
| Azura Sengah | Pembantu Tadbir (P/O) N1 | azura75@um.edu.my | Akademi Pengajian Islam | 79674963 | A12015425 | 02/2017 | AC170400 |
| Divagar A/L Kaveri | Juruteknologi Pergigian U29 | divag@um.edu.my | Fakulti Pergigian | 79674835 | A1604522 | 03/2022 | |
| Elli Yanti Khalid | Penolong Pendaftar N9 | elliyanti@um.edu.my | Jabatan Sumber Manusia | 79673251 | A16047822 | 03/2022 | AC220605 |
| Ezrul Zikri Ghazali | Pembantu Tadbir (P/O) N1 | ezrulzikri@um.edu.my | Fakulti Perniagaan & Ekonomi | 79673816 | A16048922 | 03/2022 | |
| Faraliza Alias | Juruteknologi Makmal Perubatan U6 | farliza@um.edu.my | Fakulti Pergigian | 79677450 | A16048522 | 03/2022 | AC220609 |
| Fauziah Abdul Bab | Pembantu Tadbir (P/O) N2 | geepu3@um.edu.my | Fakulti Pendidikan | 79675040 | A16049622 | 03/2022 | AC220625 |
| Hasdharina Johari | Jururawat U7 | hasdha@um.edu.my | Fakulti Pergigian | 79677943 | A12015426 | 02/2017 | AC220616 |
| Helen Anak Banggau | Pembantu Tadbir (P/O) N2 | helen@um.edu.my | Fakulti Perniagaan & Ekonomi | 796773813 | A12015427 | 02/2017 | AC170403 |
| Husziatina Mohd Razali @ Husin | Pegawai Tadbir N10 | husziatina@um.edu.my | Jabatan Perkhidmatan Akademik (ASD) | 79673500 | A10096214 | 01/2014 | |
| Irwan Saufi Alias | Pembantu Tadbir (P/O) N2 | iwansufi@um.edu.my | Fakulti Sastera & Sains Sosial | 79675484 | A12015428 | 02/2017 | AC170404 |
| Jasmi Hafiz B. Abdul Aziz, Dr | Pensyarah Kanan DS13 | jasmihafiz@um.edu.my | Fakulti Sains | 79672571 | A10093514 | 01/2014 | |
| Jency Albert | Setiausaha Pejabat N5 | jencrish@um.edu.my | Fakulti Perniagaan & Ekonomi | 79673749 | A17201323 | 04/2023 | |
| Khairun Nisa Ismail | Pembantu Tadbir (P/O) N2 | niesa@um.edu.my | Pusat Hubungan Antarabangsa (IRC) | 79673423 | A16047722 | 03/2022 | AC220604 |
| Mahadi Sibon | Pegawai Tadbir N12 | mymahadi@um.edu.my | Fakulti Pergigian | 79677498 | A10093714 | 01/2014 | AC170405 |
| Maizatul Akmar Ismail, Prof. Madya Dr. | Profesor Madya DS14 | maizatul@um.edu.my | Fakulti Sains Komputer dan Teknologi Maklumat | 79676375 | A10093814 | 01/2014 | AC170406 |
| Mariamah Muhammad | Pembantu Tadbir (P/O) N2 | amira@um.edu.my | Fakulti Pendidikan | A10093914 | 01/2014 | AC170407 | |
| Melissa Mohamad Nor | Pembantu Tadbir (P/O) N2 | meli82@um.edu.my | Fakulti Undang-Undang | 79676512 | A12015429 | 02/2017 | |
| Mohamed Iskandar Rahmad Sukor | Guru Bahasa DG10 | mohamed_iskandar@um.edu.my | Fakulti Bahasa & Linguistik | 79673090 | A16048722 | 03/2022 | AC220611 |
| Mohd Azizan Mohd Faudzan | Pembantu Pustakawan S2 | mohdazizan@um.edu.my | PNC (Infrastruktur & Perkhidmatan Maklumat) | 79673373 | A16050022 | 03/2022 | AC220629 |
| Mohd Fais Ismail | Penolong Pendaftar N9 | mohdfais@um.edu.my | Timbalan Naib Canselor (Hal Ehwal Pelajar) | 79677067 | A10094114 | 01/2014 | |
| Mohd Fauzie Pamuji | Penolong Pegawai Teknologi Maklumat FA4 | fauzie@um.edu.my | Fakulti Kejuruteraan | 79675343 | A17201423 | 04/2023 | |
| Mohd Khairul Akhbar Jahiruddin | Guru Bahasa DG9 | akhbarnp@um.edu.my | Fakulti Bahasa & Linguistik | 79673070 | A12015431 | 02/2017 | AC170410 |
| Mohd Nor Rasyeed Salim | Pegawai Keselamatan KP9 | rshades@um.edu.my | Pusat Keselamatan | 79673341 | A12015432 | 02/2017 | AC170413 |
| Mohd Rizuwan Mahmad | Pembantu Tadbir (P/O) N1 | mr.rizuwan@um.edu.my | Fakulti Kejuruteraan | 79672798 | A17201523 | 04/2023 | |
| Mohd Shahril Nizam Shaharom, Dr | Pensyarah Kanan DS13 | nizamsaril@um.edu.my | Fakulti Pendidikan | 79675026 | A16049322 | 03/2022 | AC220620 |
| Muhammad Soffi Sulainaan @ Sulaiman, ASP/PB | Pegawai Keselamatan KP9 | muhdsoffi@um.edu.my | Pusat Keselamatan | 79673366 | A16050122 | 03/2022 | |
| N Senthamarai A/P Nadaraj | Pembantu Tadbir (P/O) N2 | thammarai@um.edu.my | Jabatan Harta Benda | 79676830 | A17201623 | 04/2023 | |
| Nadiaayu Hasan | Pembantu Tadbir (P/O) N1 | nadiaayuhassan@um.edu.my | Timbalan Naib Canselor (Akademik & Antarabangsa) | 79675410 | A569609 | 02/2009 | |
| Nik Daliana Nik Farid, Prof Madya Dr | Profesor Madya DU13 | daliana@um.edu.my | Fakulti Perubatan | 79677022 (ext 2618) | A16048122 | 03/2022 | |
| Noor Akma Kamaruddin | Penolong Pegawai Sains C5 | noorakma@um.edu.my | Fakulti Farmasi | 79674959 | A16049522 | 03/2022 | |
| Noor Hashida Hashim, Prof Madya Dr | Pensyarah DS514 | nhhpasum@um.edu.my | Fakulti Sains | 79675936 | A10094414 | 01/2014 | AC170412 |
| Noor Hasnoor Mohamad Nor, Dr | Pensyarah Kanan DS13 | hasnor@um.edu.my | Akademi Pengajian Melayu | 79677234 | A12015433 | 02/2017 | AC170414 |
| Noor Rafizah Yaziz | Pegawai Tadbir N10 | rafizah@um.edu.my | Jabatan Perancangan Strategik Akademik (ASPD), TNC (A&A) | 79677920 | A12015434 | 02/2017 | AC170415 |
| Noordalilia Ilyana Kiwam | Pembantu Setiausaha Pejabat N2 | dalilia.ilyana@um.edu.my | Jabatan Hal Ehwal Pelajar, TNC (HEP) | 79673507 | A10094514 | 01/2014 | |
| Nor Azliza Ab. Wahab | Pegawai Teknologi Maklumat F12 | norizsizza@um.edu.my | Jabatan Teknologi Maklumat, TNC (P) | 79677154 | A10094614 | 01/2014 | AC170411 |
| Nor Haryati Muen | Pembantu Tadbir (P/O) N2 | haryati@um.edu.my | Fakulti Kejuruteraan | 79674480 | A16049122 | 03/2022 | AC220617 |
| Nor Hayati Mahbob | Pembantu Tadbir (P/O) N1 | nor_hayati@um.edu.my | Jabatan Pemasaran & Perkhidmatan Akademik | 79673267 | A16048222 | 03/2022 | |
| Nor Hidayah Mohd Zawawi | Pegawai Tadbir N9 | hodayahz@um.edu.my | Fakulti Perniagaan & Ekonomi | 79673632 | A16048322 | 03/2022 | |
| Nor Saadah Mohd Yusof, Dr | Pensyarah Kanan, DS13 | adah@um.edu.my | Fakulti Sains | 79674052 | A16049822 | 03/2022 | AC220627 |
| Nor Zahian binti Hanafi | Pegawai Tadbir N9 | zahianhanafi@um.edu.my | Fakulti Alam Bina | 79675394 | A10094714 | 01/2014 | AC220748 |
| Noraerna Abdul Rahim | Pembantu Setiausaha Pejabat N1 | noraerna@um.edu.my | Fakulti Alam Bina | 79676880 | A16047922 | 03/2022 | AC220606 |
| Noraien Abu Samah | Ketua Penolong Pendaftar N12 | noraienz@um.edu.my | Timbalan Naib Canselor (Akademik & Antarabangsa) | 79675356 | A10094814 | 01/2014 | AC170420 |
| Noraqidah Ghazali | Pembantu Tadbir (P/O) N2 | noraqidah@um.edu.my | Fakulti Kejuruteraan | 79672177 | A17201723 | 04/2023 | |
| Norchaya Binti Yahaya | Ketua Jururawat U7 | chaya@um.edu.my | Fakulti Perubatan | 79674756 79677527 | A10094914 | 01/2014 | AC170422 |
| Noriah Nor Adzman | Pegawai Penyelidik Q10 | nori_aet@um.edu.my | Timbalan Naib Canselor (Penyelidikan & Inovasi) | 03-2246 3249 | A12015435 | 02/2017 | AC170416 |
| Norizan Natu | Pembantu Tadbir (P/O) N3 | norizann@um.edu.my | Penolong Naib Canselor (Strategi Korporat) | 79677767 | A10095014 | 01/2014 | AC170426 |
| Norliza Amin | Pensyarah DS11 | liz@um.edu.my | Fakulti Bahasa & Linguistik | 79673098 | A12015436 | 02/2017 | AC220631 |
| Nur Jamilah Osman | Pegawai Kewangan W10 | nurjamilahosman@um.edu.my | Fakulti Farmasi | 79675796 | A10095314 | 01/2014 | |
| Nur Rafidah Mohd Yusof | Setiausaha Pejabat N6 | nrafidah@um.edu.my | Fakulti Sastera & Sains Sosial | 79675502 | A10095414 | 01/2014 | |
| Nurul Irma Iza Zulkaffli | Penolong Pegawai Sains C5 | nurulirmaiza@um.edu.my | Fakulti Perubatan | 79676660 | A12015437 | 02/2017 | AC170418 |
| Nurul Izzati Abdul Wahab | Juruteknologi Makmal Perubatan U5 | nizzati_aw@um.edu.my | Fakulti Farmasi | 79674959 | A16049422 | 03/2022 | AC220621 |
| Raja Kamariah Raja Bakar | Pembantu Tadbir (P/O) N1 | rajakamariah@um.edu.my | Pusat Asasi Sains | 79675849 | A10095614 | 01/2014 | AC170427 |
| Rohaizah Jaafar | Pustakawan S10 | izah@um.edu.my | Perpustakaan Akademi Pengajian Islam | 79676116 | A10095714 | 01/2014 | AC220632 |
| Rosli Omar | Penolong Jurutera JA7 | rosli_ganu@um.edu.my | Timbalan Naib Canselor (Pembangunan) | 79673571 | A16048022 | 03/2022 | |
| Rosnaidah Zainal Abidin | Pembantu Tadbir (P/O) N2 | rose79@um.edu.my | Fakulti Sains | 79674207 | A16048622 | 03/2022 | AC220610 |
| Rosshidayu Awang Teh | Pegawai Teknologi Maklumat F10 | idayu@um.edu.my | Timbalan Naib Canselor (Pembangunan) | 79677156 | A 10095814 | 01/2014 | AC220618 |
| Rozana Othman, Prof Madya Dr | Profesor Madya DS14 | rozanaothman@um.edu.my | Fakulti Farmasi | 79674909 | A16047622 | 03/2022 | |
| Rozita Binti Che Omar, Dr | Guru Bahasa Kanan DG14 | rozita@um.edu.my | Fakulti Bahasa & Linguistik | 79673105 | A12015439 | 02/2017 | AC170421 |
| Sha’ary Mat Din | Pegawai Tadbir N10 | shaary@um.edu.my | Timbalan Naib Canselor (Hal Ehwal Pelajar) | 79677067 | A10096014 | 01/2014 | AC170429 |
| Shamsiah Abu Bakar | Penolong Ketua Pustakawan S12 | sham@um.edu.my | Perpustakaan Utama | 79673300 | A16049722 | 03/2022 | AC220626 |
| Siti Hajar Othman | Pembantu Tadbir (P/O) N2 | s8hajar@um.edu.my | Fakulti Pendidikan | 796775026 | A17201823 | 04/2023 | |
| Siti Massidah Isnin | Pembantu Tadbir (P/O) N2 | massidah@um.edu.my | Fakulti Sains | 79677187 | A10096214 | 01/2014 | AC170423 |
| Siti Rugayah Mohd Hashim | Penolong Pegawai Sains C5 | ctrugayah@um.edu.my | Fakulti Sains | 79675904 | A12015440 | 02/2017 | AC170423 |
| Siti Wirni Mohamed | Pegawai Tadbir N9 | wirni@um.edu.my | Timbalan Naib Canselor (Penyelidikan & Inovasi) | 79677805 | A10096314 | 01/2014 | |
| Siti Zawahir Zubir | Pegawai Tadbir N10 | zawahir@um.edu.my | Jabatan Sumber Manusia | 79677767 | A10096414 | 01/2014 | |
| Sri Devi A/P Ravana, Prof Madya Dr | Profesor Madya DS14 | sdevi@um.edu.my | Fakulti Sains Komputer & Teknologi Maklumat | 79676348 | A16049022 | 03/2022 | AC220614 |
| Sugunadevi Rajagopal | Penolong Pegawai Sains C5 | suguna@um.,edu.my | Fakulti Sains | 79672569 | A17201923 | 04/2023 | |
| Suraya Hamid, Prof. Madya. Dr. | Profesor Madya DS14 | suraya_hamid@um.edu.my | Fakulti Sains Komputer & Teknologi Maklumat | 79676300 79672501 | A12015441 | 02/2017 | AC170424 |
| Vishalache Balakrishnan, Prof. | Profesor VK7 | visha@um.edu.my | Fakulti Pendidikan | 79673896 | A17202023 | 04/2023 | |
| Zairin Syahrazad Zaini | Jururawat U7 | zairi1@um.edu.my | Fakulti Pergigian | 79677493 | A16049222 | 03/2022 | AC220619 |
| Zulfadly Shafie | Penolong Pegawai Teknologi Maklumat FA6 | zulf5@um.edu.my | Fakulti Perniagaan & Ekonomi | 79673991 | A10096514 | 01/2014 | |
| Zunnajah Kamaruddin | Pegawai Teknologi Maklumat F10 | zunnajah@um.edu.my | Jabatan Teknologi Maklumat | 79674006 | A16048822 | 03/2022 | AC220612 |
Sharivini Lekha Youva Raj
Psychology officer
sharivini_lekha@um.edu.my (7047)
Coordinator
Zainul Abidin Hassan
Psychology officer
zainulabidin@um.edu.my (7047)
Coordinator
Noor Haiffa Mohd Hatta Administrative Assistant (P/O)
effahatta@um.edu.my (3230)
Assistant Coordinator
Last Update: 18/07/2025